Privacy Policy
Your privacy is important to us, and we are committed to being transparent about our data collection practices. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. If you have any questions or concerns about the information we collect, please contact us.
1. Information We Collect
1.1 Personal Information
We respect your privacy and do not use cookies or other methods to collect personal information automatically. The only personal data we collect is voluntarily provided through our newsletter sign-up and payment forms (e.g. for event ticketing or subscriptions), including but not limited to your name, email address, ZIP code, country, desired newsletter sending frequency, and payment method. During the active usage of our website we may store activity related to content submissions (e.g. comments), interactions (e.g. votes) attached to your e-mail address or unique account ID.
We use this data solely to provide our services, such as sending emails or processing subscription payments, and to remember your preferences and submissions during active use of our website.
We retain personal information submitted through the newsletter and subscription forms for the duration of your active agreement or service and for one year (365 days) after your last interaction with us, unless a longer period is required by law. You can request earlier deletion of your data at any time.
1.2 Agreement Information
To create agreements, we collect necessary invoice and billing information, along with any additional data you voluntarily provide, such as your name, email address, ZIP code, country, and payment method.
We retain agreement information required for invoicing and legal purposes for one year (365 days) after the termination of an agreement with us, unless a longer retention period is mandated by law. For example, invoices stored as PDFs in our archives may be kept longer to comply with legal obligations.
1.3 Cookie-Free Tracking
Our website uses a cookie-free tracking system to collect statistical data about the use of our pages. No personal data is collected or stored. The information collected includes anonymized data such as browser type, access date and time, and pages viewed. This data helps us analyze trends, improve our website, and enhance your user experience without being able to identify individual visitors.
1.4 Hosting Provider Access Data
Our hosting provider, Hetzner (based in Gunzenhausen, Germany), collects access data as a standard practice in internet operations. We do not have access to this data. The collected information is essential for hosting services and complies with industry standards.
2. How We Use Your Information
2.1 Legal Basis for Processing
We process your personal data based on the following legal grounds:
→ Consent: You have given explicit consent for specific purposes, such as subscribing to our newsletter.
→ Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as processing payments and managing subscriptions.
→ Legitimate Interests: We process data to improve our services and website functionality, provided it does not infringe on your privacy rights.
If you have any questions about the legal basis for our processing activities, please contact us using the information provided in the "6. Contact Us" section.
2.2 Newsletter
We use the personal information, primarily but not limited to name, e-mail and receiving frequency, to provide you with newsletters, sent by e-mail. These newsletters may contain offers, additional content or are merely linking to our offerings on the website. If you unsubscribe, it may take up to one year to completely delete your information from our database, but we will stop sending emails immediately.
Your personal information is stored exclusively on our servers. We use our third-party partner, Postmark (based in Chicago, US), to facilitate the e-mail sending service.
2.3 Agreements
When creating agreements, we collect essential invoice and billing details, along with any additional data you voluntarily provide. This information is used to create and manage agreements, ensuring comprehensive and tailored services for our clients.
2.4 Payment Processing
We use your personal information, including your name, email address, ZIP code, country, and payment method, to process payments for services such as event ticketing and subscriptions on dataneue.com. We store this information solely to process payments, create agreements, and provide the requested services. After your subscription ends, we keep your login information active for one year (365 days) to access invoices, make changes, or continue services. Terminated, unpaid, or canceled accounts are also subject to this one-year retention period.
We use Stripe Europe (based in Dublin, Ireland) to process payments, which means your data may be shared with Stripe to validate and process payments.
2.5 Analytics
We use cookie-free tracking data for statistical analysis and to improve our website's functionality and content.
We utilize Plausible (based in Tartu, Estonia) to handle this data.
3. Disclosure of Your Information
3.1 General Information Handling Policy
We do not sell, trade, or otherwise transfer your personal information or collected data to third parties. We may share aggregated, non-personally identifiable information with third-party service providers for analytics and website improvement purposes.
3.2 Legal Requirements
While we prioritize your privacy, we may disclose your information if required by law or in response to a legal process, such as a court order or government inquiry.
3.3 Third-Party Service Providers
We may work with trusted third-party service providers to enhance our services. These providers may access your information only to perform their functions on our behalf and are obligated to maintain confidentiality.
→ Stripe Europe: Processes payments. (Privacy Policy)
→ Postmark: Manages our email communications. (Privacy Policy)
→ Plausible: Handles our website analytics. (Privacy Policy)
3.4 Consent
Outside the scenarios outlined in this Privacy Policy, we will seek your explicit consent before sharing your information in any other circumstances not covered herein.
3.5 Data Storage and Processing
Your personal information is stored and processed on servers located in Germany and Finland. Both countries have stringent data protection laws to ensure the security and privacy of your data.
4. Your Choices
4.1 User Rights regarding Personal Data
You have the following rights concerning your personal data:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for specific purposes, such as direct marketing.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us using the information provided in the "6. Contact Us" section.
4.2 Cookies
You have the right to refuse the use of functional cookies, but please be aware that this may impact the functionality of our Site. You can disable functional cookies exclusively through your local browser settings.
4.3 Newsletter
You are not automatically signed up for newsletters. Signing up requires voluntary action and a second-step confirmation by clicking a link in the confirmation email. Until you confirm, your email is not registered in our newsletter database. If you wish to unsubscribe after confirming, you can do so at any time by clicking the "Unsubscribe" link in the footer of our emails or by contacting us at inbox@dataneue.com.
4.4 Offer & Agreement Information
Certain data, including agreements, are retained for specified periods as required by relevant laws. This data is essential for invoicing and legal purposes and is handled securely and in compliance with applicable laws.
4.5 Payment Information
We do not collect payment information by default. If you choose to provide it, we can discontinue payment services upon your request; however, we cannot delete this information from the servers and records of our payment processing partner, Stripe Europe. Deleting your account will immediately terminate paid or requested services, regardless of their natural expiration date.
4.6 Contact Data
You can request partial anonymization of your contact data. Complete deletion may not be possible due to regulatory requirements. We will respect your privacy preferences and accommodate such requests within legal obligations.
4.7 Project Data
Information and assets provided during projects may be stored for a designated period. Unless otherwise requested, this data may be archived with the intent to maintain security measures. While we strive to uphold security standards, we cannot guarantee absolute security during archiving. If you have specific preferences for the handling or deletion of project-related data, please communicate with our team, and we will make reasonable efforts to accommodate your requests within legal and operational constraints.
We store all assets and information for the duration of the project and 2 years, thereafter for archival and security purposes.
5. Security
5.1 Website Access
We take reasonable measures to protect the security of your personal information by employing a secure SSL connection to our website. This ensures that data exchanged between your browser and our servers is encrypted, enhancing the confidentiality and integrity of the information you share with us. However, no data transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
5.2 Third-Party Links and Services
Our website may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit to understand their data collection and handling practices.
5.3 Storing of Information in Archives
When storing your information in our archives, we implement reasonable measures to safeguard the confidentiality and integrity of your personal data. This includes using encrypted hard drives and cloud services with robust encryption and SSL protocols. Despite our best efforts, we cannot provide an absolute guarantee of security. We continuously strive to enhance our security protocols and follow industry best practices to minimize potential risks associated with data storage.
The retention periods mentioned in Sections 1.1, 1.2, 4.4 and 4.7 are based on legal requirements and the necessity to provide our services effectively. Once the retention period expires, we securely delete or anonymize your personal data.
5.4 Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child under 16, we will promptly delete such information from our records. If you believe a child has provided us with personal data, please contact us immediately.
6. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us using the following information:
Data Neue Ltd.
Kyustendil 49
1612 Sofia
Bulgaria
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
By continuing to use our website after any changes become effective, you consent to the updated Privacy Policy.
Last Updated: October 1, 2024